legal
Privacy Policy
1. Who is responsible for processing your data?
The entity that is responsible for the processing of data relating to the different processes of our users, customers or suppliers is CONSULTING INFORMÁTICO DE CANTABRIA, S.L., whose registered address is Parque Científico y Tecnológico de Cantabria (PCTCAN), Calle Isabel Torres 3, 39011 Santander (Cantabria), Spain, with a VAT ID (CIF) B39361019. For the purposes of our privacy policy the contact telephone number is +34 942269017 and the contact email address is [email protected].
2. What kind of personal data do we have and how did we collect it?
The categories of personal data that CONSULTING INFORMÁTICO DE CANTABRIA, S.L. processes regarding its customers and suppliers are:
- Identification data
- Postal or email addresses
- Sales information
- Financial and transaction data
We do not process any specially protected data. We have obtained all of the above-mentioned data, either directly from you; by sending you a contact form or by submitting a commercial offer, contract proposal, etc., or from your company when you provided us with your identification data and other information necessary to carry out the contractual relationship between the parties. It shall be your, or your company's obligation, to provide us with updated data in the event that any changes occur.
2.1. Third Party Personal Data
In the event that the personal data provided belonged to a third party, the client guarantees that he/she has informed such third party of this Privacy Policy and has obtained his/her authorization to provide his/her data to CONSULTING INFORMÁTICO with its intended purposes. The onus is on you to guarantee that the data provided is accurate and updated, being responsible for any damages, direct or indirect, that may be caused as a result of the breach of this obligation.
3. For what purpose do we process your data?
At CONSULTING INFORMÁTICO DE CANTABRIA, S.L. we process the data provided by the interested parties with the purpose of managing different activities derived from specific procedures carried out in the field of sales, after-sales service, suppliers after-sales service, supplier management, quality of services, etc. In this way, we will use your data in order to do the following:
- Provide the contracted services, as well as manage, control and maintain the existing contractual obligations or commercial relationships.
- Send the information requested through the contact form on our website or by any other means of contact with our company.
- Provide both potential customers and current customers with product offers and services of interest.
- Carry out administrative, taxation and accounting management of our clients and/or suppliers.
- Carry out satisfaction surveys, market research, in order to be able to offer the most suitable quotations and an optimized quality of service, etc.
- Carry out marketing and commercial campaigns for the promotion of the company and its products through the recording and publication of images on the web and social networks.
- Address and, when necessary, report any incidents that may occur in order to thwart possible fraudulent actions, cyber-scams or phishing attacks.
- Manage the client's data as a user of the Website
We will not create customer profiles based on the information provided and, therefore, we will not make automated decisions about you based on a customer profile.
4. How long do we keep your data?
Personal data relating to individuals, linked to potential customers, customers and suppliers that CONSULTING INFORMÁTICO DE CANTABRIA, S.L. collects through the various forms of contact and / or the collection of information will be retained until this information is requested to be deleted by the person or organization concerned. The data provided by our customers and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting the minimum legal requirements.
In any case, CONSULTING INFORMÁTICO DE CANTABRIA, S.L. will keep your personal data for the period of time that is reasonably necessary, taking into account our needs to respond to any issues that may arise or to solve potential problems, make improvements, activate new services, all in compliance with the law. This means that we may retain your personal data for a reasonable amount of time, even if you have stopped using our services or this website. After this period of time, your personal data will be deleted from all CONSULTING INFORMÁTICO DE CANTABRIA, S.L. systems.
5. What is the legal basis of processing your data?
Depending on the type of data processing, below is a summary of the basis of legitimacy of such processing:
| TRATAMIENTO | BASE DE LEGITIMACIÓN |
|---|---|
| Accounting Management: invoicing management with customers and/or suppliers | Maintenance, development and control of the contractual relationship between the parties |
| Fiscal management: application of withholdings, bonuses, etc. | Maintenance, development and control of the contractual relationship between the parties; Fulfillment of legal obligations |
| Administrative management: logistics management, warehouse, customer deliveries, receipt of goods, etc. | Maintenance, development and control of the contractual relationship between the parties |
| Processing of transaction management with contacts/web users | Free and unequivocal consent of the contact/web user |
| Processing of video surveillance and for security purposes, access control | Legitimate interest of the business owner in the development of its business operations |
| Processing of management of legal cases/files | Legitimate interest of the business owner in the development of his business operations; regulatory obligations |
| Marketing: marketing activities regarding our products or services addressed to our customers or those people who have requested information about our products or services in the past, including conducting customer satisfaction surveys to our customers. | Free and unequivocal consent of the person concerned (potential customers), informed that the withdrawal of this consent cannot condition the execution of the contract between the parties; Legitimate interest of the company in the promotion and marketing of products or services similar to those obtained or requested by the interested parties in the past. |
| Handling of operations in the judicial phase (civil, administrative and/or criminal) Judicial proceedings | Legitimate interest of the business owner in the development of its business activity; regulatory obligations |
| Corporate action management processing | Legitimate interest of the business owner in the development of its business activity; regulatory obligations |
| Data processing protection rights | Legitimate interest of the business owner in the development of its business operations; regulatory obligations |
| Processing of the recording and publication of image | With the consent of the interested party |
| Incident management | Attend to, and whenever possible, report any incidents |
6. Origin of Personal Data
The personal data that CONSULTING INFORMÁTICO DE CANTABRIA S.L. will process for their services has been provided directly by the customer during the contracting process. i.e. data such as name, surname, address, contact details, payment methods data. The veracity and updating of such data is the responsibility of the client.
Also, CONSULTING INFORMÁTICO DE CANTABRIA S.L may obtain information obtained through the web, as well as by the contracted service, and / or by statistical or navigation data.
Similarly, if the customer has accessed the website by registration in social networks, CONSULTING INFORMÁTICO DE CANTABRIA S.L will be able to obtain public information available on the Internet, such as your user identifier, name, sex, date of birth, "clicks" on "likes", "tweets", number of followers, number of followed users and profile information such as your biography and location information (if declared by the user). In the case of Facebook, the client will be able to select from the permissions requested of those that he/she does not wish to provide.
In no case will data be collected from third parties outside the user himself.
7. To whom will your data be disclosed?
CONSULTING INFORMÁTICO DE CANTABRIA, S.L. will never disclose your personal information to any third party company that intends to use it in their direct marketing activities, except in the case that you have expressly authorized us to do so.
We inform you that we can provide your personal data to public administration agencies, in those cases where CONSULTING INFORMATICO DE CANTABRIA, S.L. receives a legal requirement by such authorities or in those cases that acting in good faith.
We consider that such action is reasonably necessary to comply with a judicial process; to answer any claim or legal action; or to protect CONSULTING INFORMÁTICO DE CANTABRIA, S.L.'s rights or its customers and the general public.
In order to comply with the different needs derived from the labor, fiscal and administrative management of our personnel, it may be necessary that your data be communicated by CONSULTING INFORMÁTICO DE CANTABRIA, S.L. to the rest of the companies of our group.
CIC Data
Company name: CONSULTING INFORMÁTICO DE CANTABRIA, S.L.
Tax ID (CIF) B39361019
Address: Parque Científico y Tecnológico de Cantabria (PCTCAN), c/Isabel Torres, 3 39011 Santander (Cantabria) SPAIN
Tel: +34 942 269 017
Email: [email protected]
Web: www.cic.es
All our companies are located in Spain.
CONSULTING INFORMÁTICO DE CANTABRIA, S.L. may provide your personal information to third parties, internet service providers that help us manage our web page or carry out the contracted services, computer support and computer maintenance companies, logistics companies, tax and accounting consultancies, etc. In any event, these third parties must maintain, at all times, the same levels of security as CONSULTING INFORMÁTICO DE CANTABRIA, S.L. in relation to your personal data. They will be bound by legal commitments in order to keep your personal data private and secure, and shall only be used according to specific instructions from CONSULTING INFORMÁTICO DE CANTABRIA, S.L.
The international transfer of personal data is not foreseen. However, in the event that any international transfer should take place, it shall be carried out in compliance with the criteria and requirements set forth in the regulations in force, by means of the adoption of appropriate legal guarantees, which may consist of : (a) Standard Contractual Clauses approved by the European Commission to legitimize the international transfer of data to third countries or (b) in another valid legal instrument that guarantees an adequate level of protection equivalent to that of the European Union.
8. What are your rights as an affected or interested party?
The customer may consult CONSULTING INFORMÁTICO DE CANTABRIA, S.L. in cases that are applicable, rights of access, rectification or deletion, limitation of treatment, opposition, portability and opposition to automated individual decisions. You may also revoke your consent, in the event that you have given it for a specific purpose, being able to modify your preferences at any given time.
Furthermore, the client is notified that CONSULTING INFORMÁTICO DE CANTABRIA, S.L., has appointed a Data Protection Delegate (DPD), who can be contacted by email at [email protected] . Likewise, you can direct a complaint regarding personal data protection directly to the Spanish Agency of Data Protection www.aepd.es, which is the supervisory authority in Spain.
Any person has the right to obtain confirmation as to whether CONSULTING INFORMÁTICO DE CANTABRIA, S.L. is processing personal data concerning him/her.
In more specific terms, individuals concerned may request the right of access to their personal data, as well as to receive them in a common and machine-readable format if the processing is carried out by electronic means (right of portability).
Furthermore, the individuals concerned may request the right to rectify inaccurate data or, as the case may be, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In addition, under certain circumstances, data subjects may request the curtailment of the processing of their data or, under certain circumstances and for reasons relating to their particular situation, data subjects may exercise their right to object to the processing of their data. CONSULTING INFORMÁTICO DE CANTABRIA, S.L. will stop processing the data, except for compelling established in the applicable regulations. legitimate reasons, or the exercise or defense of possible claims or in those exceptions.
We also inform you that you have the right to withdraw your consent at any time, without affecting the legality of the processing based on your prior consent to your withdrawal.
Furthermore, the user is informed that he/she may at any time exercise the aforementioned rights by contacting us, in writing, using the contact details that appear in Section 1, 'Data Controller' of the Privacy Policy of CONSULTING INFORMÁTICO DE CANTABRIA, S.L. enclosing a copy of your ID CARD / PASSPORT.
You also have the right to file a complaint with the Spanish Data Protection Agency, especially if you feel you have not exercised your rights to the fullest extent.
Agencia Española de Protección de Datos.
C/ Jorge Juan, 6
28001 – Madrid
Telf. 901100099 / 912663517
9. Data protection for website users
In accordance with the current Regulation (EU) 2016/679, CONSULTING INFORMÁTICO DE CANTABRIA, S.L. informs that the personal data of website users will be processed for the aforementioned activity. The processing activity is indicated in each data collection form on our website by CONSULTING INFORMÁTICO DE CANTABRIA, S.L. The processing of your data will be subject to your consent. By clicking on the "SEND" button, the user consents to the processing of their data by CONSULTING INFORMÁTICO DE CANTABRIA, S.L.
In addition, we hereby inform you that unless required by law or with your express consent CONSULTING INFORMÁTICODE CANTABRIA, S.L. will not transfer your data to third parties.
Likewise, the user is informed that at any time you can exercise your rights of access, correction or deletion of data as well as have the right to the deletion of data found in the Regulation (EU) 2016/679, by notifying CONSULTING INFORMÁTICO DE CANTABRIA, S.L.,Parque Científico y Tecnológico de Cantabria (PCTCAN 39011 Santander (Cantabria), Spain Tel. 942269017, Email: [email protected]
However, in accordance with the provisions of Law 34/2002, of July 11, 2002 by the Services of the Information Society and Electronic Commerce, CONSULTING INFORMÁTICO DE CANTABRIA, S.L. agrees not to send advertising through email without first obtaining the express permission of the recipient. The User will be able to refuse receiving advertising by checking the appropriate box.
10. Other information of interest regarding our privacy policy
a. Security Measures
CONSULTING INFORMÁTICO DE CANTABRIA, S.L. adopts the security levels required by the European and Spanish regulators in force in data protection, always bearing in mind the state of the art, the costs of application and the nature, scope, context and purposes of the processing described, as well as the risks of varying probability and severity to your rights and freedoms as an individual.
b. Data processing of minors
In compliance with the GDPR EU 679/2016 and RD 1720/2007, minors over 14 years of age can give their consent to the contracting services, such as the registration in a forum, filling in a contact form, etc.
However, it will be the responsibility of CONSULTING INFORMÁTICO DE CANTABRIA, S.L. to verify the veracity of the age indicated by the minor. For the processing of data of children under 14 years of age such data collection will always be done under the express consent of parents or legal guardians.
c. Modifications to our Data Protection and Privacy Policy
Occasionally, CONSULTING INFORMÁTICO DE CANTABRIA, S.L. may make changes and corrections to this section of the Privacy Policy. Please check this section regularly to consult the changes that may have been made and how they may affect you
d. Why is it necessary to accept this Data Protection and Privacy Policy?
This section of Privacy Policy allows you to easily access all the information necessary for you to know the type of data that CONSULTING INFORMÁTICO DE CANTABRIA, S.L. keeps about its potential clients, customers and / or suppliers and its purpose. The data protection legislation recognizes you as an affected person and how to exercise those rights. Therefore, with the deliberate sending of your personal data through our means of contact and/or with the initiation of a business relationship with our company, we consider that you acknowledge and agree to the processing of your personal data as outlined in this policy. This personal information will only be used for the purposes for which you have provided us or for which we are permitted to do so.
In any case, we must warn you that a refusal, on your part, to provide us with certain requested data may hinder the development of the contractual relationship between the parties, with possible consequences at the time of rendering the various services contemplated in the commercial contract entered by the two contracting parties.
If you have any questions regarding this section of the Privacy Policy of CONSULTING INFORMÁTICO DE CANTABRIA, S.L., please contact the company using the address provided in the first section "Data Controller" and we will be happy to assist you and answer any additional questions you may have.
e. Applicable Legislation
These Terms and Conditions shall be governed at all times by the provisions of Spanish and European legislation on the protection of personal data and privacy. The legal obligations regarding the protection of personal data provided in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 on the protection persons with regard to the processing of personal data, and on the free movement of personal data: Directive 95/46/EC ("GDPR"), the Organic Law 3/2018, of December 5, 2018, on the protection of personal data and guarantee of digital rights, as well as to any other applicable regulations (collectively, "Applicable Regulations").